Privacy Policy
This Privacy Policy explains how True Frame Renovations collects, uses, and protects information when you visit our website or submit a request.
Effective date: 2026-01-28
1) Information We Collect
We collect information to respond to your renovation request, schedule consultations, and operate our website.
- Contact details: name, phone number, email address.
- Project details: your renovation goals, timeline preferences, and notes you submit.
- Technical information: device type, browser data, and basic usage data (such as pages visited) to help us improve site performance.
2) How We Use Your Information
- To respond to your inquiry and provide estimates or consultation scheduling.
- To communicate about project planning, appointments, and service-related updates you request.
- To improve our website, content clarity, and user experience.
- To maintain security, prevent fraud, and protect our systems.
3) Text Messages and Email Communications
If you opt in, we may send SMS or email communications based on your selections:
- General Notifications (SMS): account-related updates and coordination.
- Marketing / Promotional (SMS): occasional marketing messages if you choose to opt in.
- Email communications: estimates, invoices, appointment reminders, and project updates.
You can opt out of SMS at any time by replying STOP. For help, reply HELP. You can opt out of marketing emails by using the unsubscribe link when provided.
4) How We Store and Protect Information
We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, loss, misuse, or alteration. No system can be guaranteed 100% secure, but we continuously work to reduce risk.
5) Service Providers
We may use trusted vendors to operate our website and business functions (for example: hosting, form processing, and security tooling). These providers are permitted to process information only to perform services for us and are expected to protect it.
6) Data Retention
We retain information for as long as needed to respond to requests, maintain business records, and comply with legal obligations. If you want us to delete information associated with an inquiry, contact us and we’ll evaluate your request consistent with applicable requirements.
7) Children’s Privacy
Our services are intended for adults seeking home renovation services. We do not knowingly collect personal information from children under 13.
8) Your Choices
- Request access, correction, or deletion of your information by contacting us.
- Opt out of SMS by replying STOP and opt out of marketing emails by unsubscribing where available.
- Choose whether to provide project details beyond what is required for a basic response.
9) Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact:
True Frame Renovations
1812 S 2nd Ave, Cheyenne, WY 82007
Phone: 307-323-2321
Email: support@tfreno.com